Step-by-Step for Government and Nonprofit Agencies Niven, Paul R. Primary Author mixed material bibliography Hoboken, New Jersey John Wiley & Sons 2008 en English

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vii, 365p. : ill., tabs., index. ; 23 cm. The Balanced Scorecard has risen to the performance measurement challenge of the private sector and is equally well-equipped to facilitate a rapid and dramatic transition of twenty-first-century nonprofit and public organizations." —from Chapter Two The emphasis today on demonstrated organizational performance is not limited to private-sector corporations. Public and nonprofit agencies are also finding that, as financial resources decrease and demand for results increases, they too must institute performance goals along with programs and processes that consistently progress toward those goals. Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies, Second Edition empowers your organization to turn strategy into performance at every organizational level and translate your intangible resources such as innovation, customer relationships, and intellectual capital into real value. Table of Contents : Chapter 1. Introduction to the Balanced Scorecard. Chapter 2. Adapting the Balanced Scorecard to Fit the Public and Nonprofit Sectors. Chapter 3. Before You Begin. Chapter 4. Training and Communication Planning for Balanced Scorecard Success. Chapter 5. Mission, Values, and Vision. Chapter 6. Strategy: The Core of Every Balanced Scorecard. Chapter 7. Strategy Maps. Chapter 8. Performance Measures, Targets, and Initiatives. Chapter 9. Creating Alignment by Cascading the Balanced Scorecard. Chapter 10. Linking Resource Allocation to the Balanced Scorecard. Chapter 11. Reporting Results. Chapter 12. The City of Charlotte: A Balanced Scorecard Success Story. Chapter 13. Sustaining Balanced Scorecard Success. Strategic planning Balanced Scorecard Organizational effectiveness Non-profit organizations Performance measurement Compensation Government administration AD/AZF 9781118045268 Perpustakaan - Sekolah Tinggi Manajemen PPM Pusat Informasi Manajemen AD/AZF Niv 35438 General (General) AD/AZF Niv Balanced_Scorecard_step-by-step.jpg.jpg 38642 2012-03-07 00:00:00 2022-04-26 14:37:31 machine generated