What is operations excellence? Simply put, operations excellence is the single most important factor in reaching the next level of operational performance. Whether you are a team leader, a small-business owner, or a veteran operations professional, Doug Sutton's Back to Basics will equip you with the tools and strategies you need to begin your journey toward operations excellence. At the conclusion of each discussion, four true-to-life cases illustrate how common problems encountered at every level of operations can be overcome through application of the operations excellence techniques learned in the preceding chapter. Back to Basics: A Practitioner's Guide to Operations Excellence is different from the hundreds of other operations books. By focusing on tried-and-true fundamentals of operations excellence, Doug Sutton outlines a strategy by which real, sustainable, long-term improvement is not only possible—it's inevitable