APA Style
Fizsimmons, James A., Fitzsimmons, Mona J.. (2000).
Service management : Operations, strategy, and information technology (3th ed.).
New York:
McGraw-Hill Higer Education.
Chicago Style
Fizsimmons, James A., Fitzsimmons, Mona J..
Service management : Operations, strategy, and information technology.
3th ed.
New York:
McGraw-Hill Higer Education,
2000.
Printed Material.
MLA Style
Fizsimmons, James A., Fitzsimmons, Mona J..
Service management : Operations, strategy, and information technology.
3th ed.
New York:
McGraw-Hill Higer Education,
2000.
Printed Material.
Turabian Style
Fizsimmons, James A., Fitzsimmons, Mona J..
Service management : Operations, strategy, and information technology.
3th ed.
New York:
McGraw-Hill Higer Education,
2000.
Printed Material.