Decision-making is one of the hard thins in life. True decision-making occurs not when you already know exactly what to do, when you do not know what to do. When you have to balance conflicting values, sort through complex situations, and deal with real uncertainty, you have reached the point of true decision-making. And to make thins more difficult, the most important decision in corporate or personal life are often those that put you in situations where you least knot what to do.