APA Style
Heny, Grace. (2012).
Call center : call center handbook mengupas tuntas layanan pelanggan .
Jakarta:
Gramedia.
Chicago Style
Heny, Grace.
Call center : call center handbook mengupas tuntas layanan pelanggan.
Jakarta:
Gramedia,
2012.
Printed Material.
MLA Style
Heny, Grace.
Call center : call center handbook mengupas tuntas layanan pelanggan.
Jakarta:
Gramedia,
2012.
Printed Material.
Turabian Style
Heny, Grace.
Call center : call center handbook mengupas tuntas layanan pelanggan.
Jakarta:
Gramedia,
2012.
Printed Material.