how to win by putting customers at the core of your business Frei, Frances Primary Author Morriess, Anne Additional Author mixed material bibliography Boston Harvard Business Review Press 2012 en English

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x, 247 p. : figs., index ; 24 cm. If not, you,re at a serious disadvantage missing out on building a sustainable business that,s profitable, scalable, and capable of delivering excellence every day. In Uncommon Service Communication Strategic planning Training Customer relations Customer services Service management BTG 9781422133316 Perpustakaan - Sekolah Tinggi Manajemen PPM Pusat Informasi Manajemen BTG Fre 35877 General (General) BTG Fre 39508 2013-03-20 00:00:00 2021-08-16 15:45:05 machine generated