Table of Contents :

Pt. 1 The Evolution and Practice of Management Consultancy Globally
1.1 The international consulting industry today 9
1.2 The evolution of management consultancy: its origins and global development 21
1.3 Multinational management consultancies: world market leaders 33
1.4 The impact of the IT revolution and e-business on management consultancy 40
1.5 Sustainability and management consultancy 45
1.6 The Delphi Study and beyond: scenarios for the consulting market in 2010 52
Pt. 2 Ethics and Best Practice
2.1 Competition and objectivity: management consultancy, auditing and outsourcing 63
2.2 Professional standards through best practice: qualifying consultants and demonstrating competence internationally 67
2.3 Ethical norms and guidelines 78
2.4 Higher education opportunities in management consulting 100
2.5 Is there a case for regulating management consultants? 113
2.6 Developments in management consultancy: from stagnation to evaporation or condensation 121
2.7 Corporate governance: structures, processes and functions 134
2.8 Pricing for profit 142
Pt. 3 A Client’s Guide to Management Consultancy
3.1 The client-consultant relationship: setting the guidelines 157
3.2 Selecting and appointing a management consultant 162
3.3 How to get value from a management consultant 174
3.4 Managing the consultancy assignment in progress 179
3.5 Phases of the client-consultant relationship 189
3.6 Evaluating advice and recommendations 197
3.7 Appreciative inquiry: accelerating positive change 204
3.8 The consultant’s role in managing change 215
3.9 Handing over and moving on 227
Pt. 4 Key Consultancy Activities
4.1 Strategic consulting and business development 237
4.2 Marketing 245
4.3 Organizational change: the challenges and the opportunities 253
4.4 Organization and culture change in post-merger integration 262
4.5 Leadership in corporate transformations 272
4.6 Coaching in management development 282
4.7 Supporting employees across the world 293
4.8 Communication consultancy 300
4.9 Customer relations 308
4.10 Information and knowledge management 320
4.11 Systems integration 331
4.12 M-commerce: the next wave of management consulting 338
4.13 Enterprise resource planning to e-business: the opportunities 347
Pt. 5 Consulting Internationally
5.1 Consulting in the developing world 359
5.2 Management consultancy in the oil and gas industry: managing the contradictions and complexity of corporate social responsibility 367
5.3 Strategic collaboration 382
5.4 Selected international management consultancy market profiles 389