TABLE OF CONTENTS
Foreword
Foreword
Preface
1 The management consultancy industry
2 Professionalism and ethics
3 Consultancy in a changing world
4 The client-consultant relationship
5 The entry phase
6 Data collection and diagnosis
7 Presenting advice and solutions
8 Implementation
9 Consultancy marketing strategies and tactics
10 Finance and control issues
11 Managing human resources
12 Managing organizational change
13 The role of the management consultant in the change management process
14 Strategy formulation models
15 Techniques, methods and models of consulting
16 The impact of IT on consultancy practice
17 Small and medium-sized firms
18 Consultancy in the public sector
19 Large corporations
20 Management consultancy for voluntary organizations
21 Consulting internationally
22 The role of the internal consultant
23 Challenges and prospects: a SWOT analysis of the consultancy industry as it approaches the millenium
Index
Index of advertisers