This case outlines the problem faced by PT Pos Indonesia in facing big
changes in the industry of mails and goods deliveries, both locally and
globally.

PT Pos Indonesia faces competitions, not only in the field of national
and international mails and goods deliveries, but also in the total logistic
industry at both local and global levels.

In addition to the intensive competition in the industry, PT Pos
Indonesia also faces various internal problems. The large numbers of employees
together with the low level of productivity are serious problems in handling
this company. In addition, its social role as a governmental institution has
changed into a profit making entity.