mixed material bibliography Manado PPM School Of Management 2011

12 p.: figs., tabs.refs. Servicescape is an important tool for service strategy. This study looks at the relationship between servicescape which consists of ambience factor, design factor and social factor and customer loyalty. The data were taken from customers of transportation industry, taxi. The results reveal that ambience, design and social factor are related to customer loyalty.<br> 20860390 Perpustakaan - Sekolah Tinggi Manajemen PPM Pusat Informasi Manajemen 41298 0000-00-00 00:00:00 2014-07-15 00:00:00 machine generated