Purpose - Business process redesign (BPR) is still a big issue in
improving organizations and a lot of methods and techniques exist to
support this undertaking. Referring to this, the purpose of this paper
is to derive a framework for identifying patterns in BPR that help in
discovering new mechanisms which are indispensable to redesign and
improve business processes. Design/methodology/approach - The first part
of this research process follows the principles of design science
research by deriving the framework as an artifact. The second part
focuses on the justification ("Justify/Evaluate") of the framework using
a literature review and a laboratory experiment. Findings - A framework
for identifying BPR pattern is derived and in parts validated by
literature that helps to support the act of improving business
processes. The advantages of this approach lie in the integrity of
deriving possible patterns and the fact that it is not limited (as
attempts in related work suffered from). The practical implications and
added value of the (selected) patterns could be validated by conducting a
laboratory experiment. Research limitations/implications - The
justification of the framework is based on a narrow literature review,
just to show that this framework is applicable. For a more detailed
evaluation a broader literature review is needed. The laboratory
experiment was conducted for four patterns only. This also needs to be
expanded in further research. Practical implications - The paper is
valuable for academics and practitioners because the impact of BPR on
organizational performance is high. Using the identified BPR pattern
facilitates the redesign of business processes, as shown in the
experiment. Originality/value - The originality of the paper lies in the
possibility to easily identify BPR pattern to support the redesign of
existing business processes.