mixed material bibliography Boston Harvard Business School Publications January - February 2

p. 72 - 79 The article looks at the frequent need for middle managers to bring particular issues to the attention of higher-level executives or to convince them to adopt a certain changes. The authors outline obstacles mid-level managers often face and offer recommendations based on their research for communicating effectively in such situations, which they refer to as issue-selling. Topics include the decision over when to propose an idea, managing the emotions of both oneself and one's audience, and framing the issue in a way that matches the goals and perspectives of the executives making the ultimate decision.<br> 00178012 Perpustakaan - Sekolah Tinggi Manajemen PPM Pusat Informasi Manajemen 45295 2015-04-28 00:00:00 2015-04-28 00:00:00 machine generated