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  <title>Why your customers’ social identities matter</title>
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  <place>
   <placeTerm type="text">Boston</placeTerm>
   <publisher>Harvard Business School Publications</publisher>
   <dateIssued>January - February 2</dateIssued>
  </place>
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  <extent>p. 88 - 96</extent>
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 <note>The article looks at the role of consumers' social identities in their &#13;
purchasing decisions, and hence in the creation of effective marketing &#13;
strategies. It says that people generally belong to multiple social &#13;
groups, any one of which may have the most salience for them in a given &#13;
situation. It reports on social psychology research on how a person's &#13;
connection with a particular social identity can be triggered and &#13;
discusses the idea in the context of marketing products including the &#13;
Toyota Prius hybrid-electric automobile, Nescafé instant coffee, and the&#13;
 Jeep all-terrain vehicle.&lt;br&gt;</note>
 <note type="statement of responsibility"></note>
 <classification></classification>
 <identifier type="isbn">00178012</identifier>
 <location>
  <physicalLocation>Perpustakaan - Sekolah Tinggi Manajemen PPM Pusat Informasi Manajemen</physicalLocation>
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