mixed material bibliography Boston Harvard Business School Publications May 2015

p. 51 - 62 Everyone from CEOs to frontline workers commits preventable mistakes—for example, underestimating how long it will take to finish a project or focusing too much on information that supports their current view. It is extraordinarily difficult to rewire the human brain to undo the patterns that lead to such mistakes. But there is another approach: Alter the environment in ways that encourage people to make decisions that lead to good outcomes. Leaders can do this by restructuring how work is performed, say Harvard Business School’s John Beshears and Francesca Gino. In this article, they offer a five-step process for mitigating the effects of cognitive biases and low motivation on decision making: 1. Understand the kinds of systematic errors people make and the factors that affect motivation. 2. Define the problem to determine whether behavioral issues are at play. 3. Diagnose the specific underlying causes. 4. Design a way to tweak the environment to reduce or mitigate the negative impact of cognitive biases and insufficient motivation on decisions. 5. Rigorously test the proposed solution. INSETS: Common Biases That Affect Business Decisions;Test Your Thinking. [ABSTRACT FROM AUTHOR]<br><br><br> 00178012 Perpustakaan - Sekolah Tinggi Manajemen PPM Pusat Informasi Manajemen 45455 2015-06-11 00:00:00 2015-06-11 00:00:00 machine generated