What makes some businesses more successful than others? The answer: people. Organizations with motivated, talented employees that offer outstanding customer service are more likely to pull ahead of the competition. Performance Management is the first text to emphasize this key competitive advantage, showing readers that success in todayÂ’s globalized business world can be found, not in technology and products, but in an organizationÂ’s people.

Table of Contents

1. Performance Management and Reward Systems in Context
2. Performance Management Process
3. Performance Management and Strategic Planning
4. Defining Performance and Choosing a Measurement Approach
5. Measuring Results and Behaviors
6. Gathering Performance Information
7. Implementing a Performance Management System
8. Performance Management and Employee Development
9. Performance Management Skills
10. Reward Systems and Legal Issues