mixed material bibliography Boston Harvard Business School Publications July - August 2015

p. 123 - 127 A case study is presented of management issues in the aftermath of a data security breach at a mobile payments processing company, focusing on a demand from the board of directors that a senior executive be let go as a way of showing the public that the firm was taking the problem seriously. It looks at the question of whether the chief executive officer should resign, in part in order to avoid the firing of the chief information officer or the head of public relations (PR), two executives identified by the board for possible firing. Topics include crisis management, scapegoating, and the importance of extensive communication with all stakeholders following business crises such as data breaches. Responses to the case from two experts are included.<br> 00178012 Perpustakaan - Sekolah Tinggi Manajemen PPM Pusat Informasi Manajemen 45601 2015-07-10 00:00:00 2015-07-10 00:00:00 machine generated