Detail Cantuman
Advanced SearchBagaimana mengukur bank service excellence monitor
Seiring dengan meningkatnya penggunaan berbagai layanan e-channel oleh nasabah, pada survei tahun ini bobot e-channel dinaikkan menjadi 27 %. Sebaliknya, walk-in channel bobotnya berkurang menjadi 73%. Pembobotan tersebut cukup berpengaruh terhadap hasil akhir skor di sejumlah dimensi.
Performa terbaik customer service 10 bank di Jakarta, Bekasi, Depok, Tangerang, Bandung, dan Makassar Tahun 2014 - 2015 (%):
- Bank BNI
- Bank Mandiri
- Bank Danamon
- Bank Commonwealth
- Bank Permata
- Bank BTN
- Bank Bukopin
- Bank BRI
- CIMB Niaga
- BII
- Bank Mandiri
- Bank BNI
- Bank Permata
- Bank Commonwealth
- Bank Danamon
- Bank Bukopin
- BII
- Bank BRI
- CIMB Niaga
- Bank BCA
- Bank Mandiri
- Bank Commonwealth
- Bank Danamon
- Bank Permata
- Bank BNI
- Bank BTN
- Bank Bukopin
- Bank BRI
- Bank OCBC NISP
- Standard Chartered Bank
- Bank Mandiri
- Bank BNI
- Bank Danamon
- Bank Commonwealth
- Bank BTN
- Bank Bukopin
- Bank BII
- Bank BRI
- Bank BCA
- Bank Artha Graha
- Bank BNI
- Bank Bukopin
- Bank Mandiri
- OCBC NISP
- Bank Permata
- Bank Commonwealth
- Bank HSBC
- Bank BCA
- Bank BII
- Bank BRI
- Bank BNI
- Bank Bukopin
- Bank BJB
- Bank CIMB Niaga
- Bank BII
- Bank Permata
- Bank Ekonomi
- Bank Panin
- Bank Danamon
- Bank Mandiri
- Bank Artha Graha
- Bank BNI
- Bank BJB
- Bank Mandiri
- Bank Permata
- Bank Ekonomi
- OCBC NISP'
- Bank BRI
- Bank Danamon
- Bank BII
- Bank BNI
- Bank Permata
- Bank CIMB Niaga
- Bank Danamon
- Bank BTN
- Bank BRI
- Bank Mandiri
- Bank Artha Graha
- Bank Bukopin
- Bank Commonwealth
- Bank Mega
- Bank Permata
- OCBC NISP
- Bank BNI
- Bank BTN
- Bank Mandiri
- Bank BII
- Bank Panin
- Bank CIMB Niaga
- Bank Danamon
- Bank Permata
- Bank BNI
- Bank Commonwealth
- Bank BRI
- Bank Mandiri
- Bank BCA
- Bank Ekonomi
- Bank Danamon
- Bank Panin
- Bank BJB
- Bank Mandiri
- Bank BNI
- Bank Permata
- OCBC NISP
- Bank BRI
- Bank Panin
- Bank BJB
- Bank BII
- Bank Bukopin
- Bank Danamon
- Bank BJB
- Bank BII
- Bank Mandiri
- Bank BRI
- Bank Mega
- Bank Bukopin
- Bank CIMB Niaga
- Bank Permata
- Bank BNI
- Bank Danamon
- Bank Mandiri
- Bank BCA
- Bank Permata
- Bank BRI
- Bank BTN
- Bank Commonwealth
- Bank Danamon
- Bank CIMB Niaga
- Bank Standard Chartered
- Bank Citibank
- Bank Mandiri
- Bank BCA
- Bank BRI
- Bank BNI
- Bank Commonwealth
- Bank Permata
- Bank Artha Graha
- Bank Panin
- Bank Danamon
- Bank Bukopin
- Bank Mandiri
- Bank BNI
- Bank BCA
- Bank BRI
- Bank Permata
- Bank BJB
- Bank Bukopin
- Bank BII
- Bank Commonwealth
- Bank Danamon
Bank umum syariah:
- Bank Muamalat
- Bank Mandiri Syariah
- Bank BNI Syariah
- Bank BCA Syariah
- Bank Syariah Bukopin
- Bank Permata Syariah
- Bank BII Syariah
- Bank Danamon Syariah
- Bank BTN Syariah
- OCBC NISP Syariah
Bank umum syariah:
- Bank Mandiri Syariah
- Bank Muamalat
- Bank BRI Syariah
- Bank BNI Syariah
- Bank BCA Syariah
- Bank Permata Bank Syariah
- Bank CIMB Niaga Syariah
- Bank Danamon Syariah
- Bank BTN Syariah
- OCBC NISP Syariah
Bank umum syariah:
- Bank Muamalat
- Bank Mandiri Syariah
- Bank BCA Syariah
- Bank Syariah Bukopin
- Bank BJB Syariah
- Bank Permata Bank Syariah
- Bank Danamon Syariah
- Bank CIMB Niaga Syariah
- Bank BII Syariah
- Bank BTN Syariah
Bank umum syariah:
- Bank Mandiri Syariah
- Bank Muamalat
- Bank BRI Syariah
- Bank BNI Syariah
- Bank BCA Syariah
- Bank Danamon Syariah
- OCBC NISP Syariah
- Bank CIMB Niaga Syariah
- Bank Permata Bank Syariah
- Bank BII Syariah
Bank umum syariah:
- Bank Mandiri Syariah
- Bank Muamalat
- Bank BRI Syariah
- Bank BNI Syariah
- Bank BCA Syariah
- Bank CIMB Niaga Syariah
- Bank Permata Syariah
- Bank Danamon Syariah
- Bank BII Syariah
- OCBC NISP Syariah
Bank umum syariah:
- Bank Mandiri Syariah
- Bank Muamalat
- Bank BRI Syariah
- Bank BNI Syariah
- Bank Bukopin Syariah
- Bank BII Syariah
- OCBC NISP Syariah
- Bank CIMB Niaga Syariah
- Bank Permata Syariah
- Bank BTN Syariah
Bank umum syariah:
- Bank Mandiri Syariah
- Bank Muamalat
- Bank BNI Syariah
- Bank BCA Syariah
- Bank BJB Syariah
- Bank CIMB Niaga Syariah
- Bank Permata Bank Syariah
- Bank Danamon Syariah
- Bank BII Syariah
- OCBC NISP Syariah
Bank umum syariah:
- Bank Mandiri Syariah
- Bank Muamalat
- Bank BNI Syariah
- Bank BRI Syariah
- Bank Panin Syariah
- Bank CIMB Niaga Syariah
- Bank Danamon Syariah
- Bank BTN Syariah
- Bank BII Syariah
- OCBC NISP Syariah
- Bank Kalsel
- Bank Kalbar
- Bank Lampung
- Bank NTB
- Bank SUMUT
- Bank Jateng
- Bank SULUT
- Bank Jatim
- Bank SUMSELBABEL
- Bank Aceh
- Bank Kalsel
- Bank NTB
- Bank DKI
- Bank Jatim
- Bank SUMSELBABEL
- Bank Lampung
- Bank KALBAR
- Bank Riaukepri
- Bank Jateng
- Bank SULUT
- Bank Kalsel
- Bank DKI
- Bank Riaukepri
- Bank NTB
- Bank Sulut
- Bank Jatim
- Bank KALBAR
- Bank Lampung
- Bank SUMSELBABEL
- Bank Jateng
- Bank DKI
- Bank Jateng
- Bank Jatim
- Bank NTB
- Bank Riaukepri
- Bank SUMUT
- Bank Lampung
- Bank SUMSELBABEL
- Bank Kalbar
- Bank SULUT
- Bank DKI
- Bank Jateng
- Bank Jatim
- Bank KALBAR
- Bank Kalsel
- Bank NTB
- Bank SUMUT
- Bank Riaukepri
- Bank lampung
- Bank SUMSELBABEL\
- Bank DKI
- Bank Jateng
- Bank Jatim
- Bank Kalsel
- Bank Lampung
- Bank Riaukepri
- Bank SUMSELBABEL
- Bank Sulut
- Bank NTB
- Bank KALBAR
- Bank SUMSELBABEL
- Bank Jateng
- Bank Riaukepri
- Bank NTB
- Bank Jatim
- Bank SULUT
- Bank DKI
- Bank Kalsel
- Bank Aceh
- Bank KALBAR
- Bank NTB
- Bank Lampung
- Bank Jambi
- Bank DKI
- Bank SUMSELBABEL
- Bank Jatim
- Bank Kalsel
- Bank Jateng
- Bank Riaukepri
- Bank SUMUT
Ketersediaan
Tidak ada salinan data
Informasi Detil
Judul Seri |
-
|
---|---|
No. Panggil |
-
|
Penerbit | Infoarta Pratama : Jakarta., Mei 2015 |
Deskripsi Fisik |
p. 22 - 31
|
Bahasa | |
ISBN/ISSN |
0126-4915
|
Klasifikasi |
-
|
Tipe Isi |
-
|
Tipe Media |
-
|
---|---|
Tipe Pembawa |
-
|
Edisi |
-
|
Subyek |
-
|
Info Detil Spesifik |
-
|
Pernyataan Tanggungjawab |
-
|
Versi lain/terkait
Tidak tersedia versi lain