APA Style

Competing on customer journeys. (November 2015). Boston: Harvard Business School Publications.

Chicago Style

Competing on customer journeys. . Boston: Harvard Business School Publications, November 2015. .

MLA Style

Competing on customer journeys. . Boston: Harvard Business School Publications, November 2015. .

Turabian Style

Competing on customer journeys. Boston: Harvard Business School Publications, November 2015. .