Design for Operational Excellence is a blueprint for a joined up,
end-to-end designed operation that makes Operational Excellence a
reality. The book excellently outlines the process of creating flow that
every employee can see and, most importantly, fix without management
intervention. Kevin DugganÂ’s emphasis on creating standard work for
abnormal flow hits one of the biggest gaps in most continuous
improvement initiatives. This book will change the way that you think
about continuous improvement and the case studies will demonstrate that
it works.