Welcome to a new era of business in which your brand is defined by those who experience it. Do you know how your customers experience your brand today? Do you know how they really feel? Do you know what they say when you re not around? In an always-on world where everyone is connected to information and also one another, customer experience is your brand. And, without defining experiences, brands become victim to whatever people feel and share. In his new book X: The Experience When Business Meets Design bestselling
author Brian Solis shares why great products are no longer good enough
to win with customers and why creative marketing and delightful customer
service too are not enough to succeed. In X, he shares why the future
of business is experiential and how to create and cultivate meaningful
experiences. This isn’t your ordinary business book. The idea of a
book was re-imagined for a digital meets analog world to be a relevant
and sensational experience. Its aesthetic was meant to evoke emotion
while also giving new perspective and insights to help you win the
hearts and minds of your customers. And, the design of this book, along
with what fills its pages, was done using the principles shared within. Brian
shares more than the importance of experience. You’ll learn how to
design a desired, meaningful and uniform experience in every moment of
truth in a fun way including: How our own experience gets in the way of designing for people not like usWhy empathy and new perspective unlock creativity and innovationThe importance of User Experience (UX) in real life and in executive thinkingThe humanity of Human-Centered Design in all you doThe art of Hollywood storytelling from marketing to product design to packagingApple’s holistic approach to experience architectureThe value of different journey and experience mapping approaches The future of business lies in experience architecture and you are the architect. Business, meet design. X