improving service delivery Johnston, Robert Primary Author Shulver, Michael Additional Author Clark, Graham Additional Author mixed material bibliography Essex, England Pearson 2012 en English

Printed Material

xxii, 462 p. : figs., tabs., index. ; 26 cm. This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers. Project management Logistics Quality Control Service industries Standards Inventory Production management Supply textbookwm textbookmmem textbooksmb KW/CA 9780273740483 Perpustakaan - Sekolah Tinggi Manajemen PPM Pusat Informasi Manajemen KW/CA Joh 37088 General (General) KW/CA Joh 71fEnF3b41L._SL1500_.jpg.jpg 47175 0000-00-00 00:00:00 2024-04-17 09:12:18 machine generated