APA Style
Johnston, Robert, Shulver, Michael, Clark, Graham. (2012).
Service operations management : improving service delivery (4th ed.).
Essex, England:
Pearson.
Chicago Style
Johnston, Robert, Shulver, Michael, Clark, Graham.
Service operations management : improving service delivery.
4th ed.
Essex, England:
Pearson,
2012.
Printed Material.
MLA Style
Johnston, Robert, Shulver, Michael, Clark, Graham.
Service operations management : improving service delivery.
4th ed.
Essex, England:
Pearson,
2012.
Printed Material.
Turabian Style
Johnston, Robert, Shulver, Michael, Clark, Graham.
Service operations management : improving service delivery.
4th ed.
Essex, England:
Pearson,
2012.
Printed Material.