Winner of The Shingo Research and Professional Publication Award! Align your leadership team to deliver the highest possible value to your customers Too
many organizations today suffer from silo-centric behavior and
intra-organizational conflict. Yet most don't understand what's holding
them back from achieving outstanding performance. Value stream
mapping--an essential but underused methodology--is a proven approach to
help you visualize and resolve disconnects, redundancies, and gaps in
your value delivery system. More than merely a tool to eliminate
operational waste, value stream mapping is a highly effective means to
transform leadership thinking, define strategy and priorities, and
create customer-centric work flow. In this detailed guide,
business performance improvement experts Karen Martin and Mike Osterling
present a practical way to deeply understand how work gets done--in any
environment--and how to design improved work systems. You'll learn how to:Prepare and engage your leadership team in the transformation process Gain a deep understanding about your current work systems and the related barriers to delivering value Design a future state that enables outstanding performance on all fronts Adopt the new design and lay the foundation for continued improvement Whether you are a novice, an experienced improvement practitioner, or a leader, Value Stream Mapping
will help you design and operate your business more effectively. And if
your organization already uses value stream mapping, this book will
help you improve your transformation efforts. In today's
rapid-fire business environment, there are too many problems to be
solved and too many opportunities to be leveraged to operate without a
highly effective means for accomplishing the important work to be done.
Value stream mapping is the missing link in business management and,
properly executed, has the power to address many business woes.