APA Style
Reichheld, Frederick F.. (1996).
The Loyalty effect .
Boston:
Harvard Business School Press.
Chicago Style
Reichheld, Frederick F..
The Loyalty effect.
Boston:
Harvard Business School Press,
1996.
Printed Material.
MLA Style
Reichheld, Frederick F..
The Loyalty effect.
Boston:
Harvard Business School Press,
1996.
Printed Material.
Turabian Style
Reichheld, Frederick F..
The Loyalty effect.
Boston:
Harvard Business School Press,
1996.
Printed Material.