APA Style

Customer loyalty is overrated. (January/February 201). Boston: Harvard Business School Publications.

Chicago Style

Customer loyalty is overrated. . Boston: Harvard Business School Publications, January/February 201. .

MLA Style

Customer loyalty is overrated. . Boston: Harvard Business School Publications, January/February 201. .

Turabian Style

Customer loyalty is overrated. Boston: Harvard Business School Publications, January/February 201. .