APA Style
Jacka, J. Mike, Keller, Paulette J.. (2009).
Business process mapping : improving customer satisfaction (2nd. Ed).
New Jersey:
John Wiley & Sons.
Chicago Style
Jacka, J. Mike, Keller, Paulette J..
Business process mapping : improving customer satisfaction.
2nd. Ed
New Jersey:
John Wiley & Sons,
2009.
Printed Material.
MLA Style
Jacka, J. Mike, Keller, Paulette J..
Business process mapping : improving customer satisfaction.
2nd. Ed
New Jersey:
John Wiley & Sons,
2009.
Printed Material.
Turabian Style
Jacka, J. Mike, Keller, Paulette J..
Business process mapping : improving customer satisfaction.
2nd. Ed
New Jersey:
John Wiley & Sons,
2009.
Printed Material.