APA Style
Michelli, Joseph A.. (2008).
The New gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the ritz-carlton hotel company .
New York:
Mc Graw Hill.
Chicago Style
Michelli, Joseph A..
The New gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the ritz-carlton hotel company.
New York:
Mc Graw Hill,
2008.
Printed Material.
MLA Style
Michelli, Joseph A..
The New gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the ritz-carlton hotel company.
New York:
Mc Graw Hill,
2008.
Printed Material.
Turabian Style
Michelli, Joseph A..
The New gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the ritz-carlton hotel company.
New York:
Mc Graw Hill,
2008.
Printed Material.