The goal of the research was to evaluate the effectiveness of Kirkpatrick model and Return on Investment of
Training at PT XYZ. Observation was applied to this research. The result has shown several facts such as trainee’s
feedback score was 4,62 above 4,10 as required by the company in terms of reaction, the average final exam score
was 3,66 above 3,00 as required by the company in terms of learning, the trainees’ superiors’ feedback score was
3,53 above 3,00 as required by the company and Return on Investment of Training (ROI-Training) was 58,88%
above 15% as required by the company