The purpose of this research was to explore factors that influenced the millennial moms in making decision to
purchase infant formula productand to use these factors as a basis to determine the segmentation of millennial
moms in the formula milk industry as well as the making of perceptual in formula milk industry in Jakarta.
The used method was content analysis for the exploratory study whose data were collected through in-depth
interviews, cluster analysis and cross tabulation, as well as multidimensional scaling for descriptive research
which data was obtained through the questionnaire. The obtained results indicate factors that affect the millennial
moms in selecting a formula milk, are price, nutrition, word of mouth, no side effects, taste, commercials, good
result, brand loyalty, the recommendation from doctors, pure ingredients, compatibility with the child’s body,
random trial and error. In addition, there are four market segments of millennial moms in infant formula milk
market in Jakarta. There are medical-concern moms, well-educated moms, experience-based moms and randomtrial
moms. Last, the perceptual mapping of formula milk brand in Jakarta shows five groups of brand according
to the dimensions of economy-class of formula milk (economic vs premium) and variants of formula milk (plain
vs. flavor)