APA Style

Graham, I.. (1992). TQM in service industries: a practitioner's manual . : Hertfordshire, UK: Technical Communications.

Chicago Style

Graham, I.. TQM in service industries: a practitioner's manual. : Hertfordshire, UK: Technical Communications, 1992. Printed Material.

MLA Style

Graham, I.. TQM in service industries: a practitioner's manual. : Hertfordshire, UK: Technical Communications, 1992. Printed Material.

Turabian Style

Graham, I.. TQM in service industries: a practitioner's manual. : Hertfordshire, UK: Technical Communications, 1992. Printed Material.