Empathy is credited as a factor in
improved relationships and even better product development. But while
it’s easy to say “just put yourself in someone else’s shoes,” the
reality is that understanding the motivations and emotions of others
often proves elusive.

This book helps you understand what empathy is, why it’s important, how to surmount the hurdles that make you less empathetic―and when too much empathy is just too much.This volume includes the work of:Daniel GolemanAnnie McKeeAdam WaytzThis
collection of articles includes “What Is Empathy?” by Daniel Goleman;
“Why Compassion Is a Better Managerial Tactic Than Toughness” by Emma
Seppala; “What Great Listeners Actually Do” by Jack Zenger and Joseph
Folkman; “Empathy Is Key to a Great Meeting” by Annie McKee; “It’s
Harder to Empathize with People If You’ve Been in Their Shoes” by Rachel
Rutton, Mary-Hunter McDonnell, and Loran Nordgren; “Being Powerful
Makes You Less Empathetic” by Lou Solomon; “A Process for Empathetic
Product Design” by Jon Kolko; “How Facebook Uses Empathy to Keep User
Data Safe” by Melissa Luu-Van; “The Limits of Empathy” by Adam Waytz;
and “What the Dalai Lama Taught Daniel Goleman About Emotional
Intelligence” an interview with Daniel Goleman by Andrea Ovans.

How to be human at work. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review.
Each book in the series offers proven research showing how our emotions
impact our work lives, practical advice for managing difficult people
and situations, and inspiring essays on what it means to tend to our
emotional well-being at work. Uplifting and practical, these books
describe the social skills that are critical for ambitious professionals
to master.