Research Shows Organizations That Focus on Employee Experience Far Outperform Those That Don'tRecently
a new type of organization has emerged, one that focuses on employee
experiences as a way to drive innovation, increase customer
satisfaction, find and hire the best people, make work more engaging,
and improve overall performance. The Employee Experience Advantage is
the first book of its kind to tackle this emerging topic that is
becoming the #1 priority for business leaders around the world. Although
everyone talks about employee experience nobody has really been able to
explain concretely what it is and how to go about designing for
it...until now.How can organizations truly create a place where
employees want to show up to work versus need to show up to work? For
decades the business world has focused on measuring employee engagement
meanwhile global engagement scores remain at an all time low despite all
the surveys and institutes that been springing up tackle this problem.
Clearly something is not working. Employee engagement has become the
short-term adrenaline shot that organizations turn to when they need to
increase their engagement scores. Instead, we have to focus on designing
employee experiences which is the long term organizational design that
leads to engaged employees. This is the only long-term solution.
Organizations have been stuck focusing on the cause instead of the
effect. The cause is employee experience; the effect is an engaged
workforce.Backed by an extensive research project that looked at
over 150 studies and articles, featured extensive interviews with over
150 executives, and analyzed over 250 global organizations, this book
clearly breaks down the three environments that make up every single
employee experience at every organization around the world and how to
design for them. These are the cultural, technological, and physical
environments. This book explores the attributes that organizations need
to focus on in each one of these environments to create COOL spaces, ACE
technology, and a CELEBRATED culture. Featuring exclusive case studies,
unique frameworks, and never before seen research, The Employee Experience Advantage guides readers on a journey of creating a place where people actually want to show up to work.Readers will learn:The trends shaping employee experienceHow to evaluate their own employee experience using the Employee Experience ScoreWhat the world's leading organizations are doing around employee experienceHow to design for technology, culture, and physical spacesThe role people analytics place in employee experienceFrameworks for how to actually create employee experiencesThe role of the gig economyThe future of employee experienceNine types of organizations that focus on employee experienceAnd much more!There
is no question that engaged employees perform better, aspire higher,
and achieve more, but you can't create employee engagement without
designing employee experiences first. It's time to rethink your strategy
and implement a real-world framework that focuses on how to create an
organization where people want to show up to work. The Employee Experience Advantage shows you how to do just that.