Access an Untapped Source of Success
At long last, a book directed
to the working world that acknowledges and demonstrates how managing our
emotions and dealing with the feelings of others increases the bottom
line. Practical, practical, practical!
--Rita McGlone, assistant director of executive education, The Wharton School of Business

Experts now acknowledge that emotional intelligence (EI) is perhaps the
most crucial determinant of success in the workplace. And unlike IQ or
other traditional measures of intelligence, EI can be developed and
dramatically increased. This unprecedented book demonstrates how to
master the core competencies of EI, abilities that include
self-motivation, high self-awareness, mood management, and emotional
mentoring. In addition, it includes scores of real-world examples and
dozens of practical exercises that accelerate the process, along with
step-by-step approaches to mastering a variety of EI techniques.