Tapping, Don Primary Author mixed material bibliography New York Productivity Press 2003 en English

Printed Material

iii, 171 p. : figs., index. ; 28 cm. Bring Lean Improvements to the Administrative Areas of Your Organization! Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention. To address these, it applies the eight-step process for removing waste and reorganizing workflow. Accompanying the book is a CD containing a lean assessment tool, a storyboard template, charts, a team charter, and worksheets. Office management; Management value; Lean manageme AYA 1563272466 Perpustakaan - Sekolah Tinggi Manajemen PPM Pusat Informasi Manajemen AYA Tap 37514 Restricted (Restricted) AYA Tap 48758 0000-00-00 00:00:00 2020-02-24 10:07:54 machine generated