APA Style
Tschohl, John. (1991).
Achieving excellence through customer service .
New York:
Prentice Hall.
Chicago Style
Tschohl, John.
Achieving excellence through customer service.
New York:
Prentice Hall,
1991.
Printed Material.
MLA Style
Tschohl, John.
Achieving excellence through customer service.
New York:
Prentice Hall,
1991.
Printed Material.
Turabian Style
Tschohl, John.
Achieving excellence through customer service.
New York:
Prentice Hall,
1991.
Printed Material.