Business process management and the balanced scorecard :

Business process management and the balanced scorecard : using process as strategic drivers Smith, Ralph Primary Author mixed material bibliography en English Business Process Management and the Balanced Scorecard shows managers how to optimally use the balanced scorecard to achieve and sustain strategic success even as the business environment changes. It exceptionally fills the gap between theory and application to facilitate the use of processes as a strategic weapon to deliver world-class performance. Business process NONE Perpustakaan - Sekolah Tinggi Manajemen PPM Pusat Informasi Manajemen 37538 Restricted (Restricted) 511GDrN1hrL._AC_UY218_ML3_.jpg.jpg 49461 2020-01-20 14:22:59 2020-01-20 14:23:27 machine generated