APA Style

Tyagi, Rajesh K, Gupta, Praveen. (2008). A complete and balanced service scorecard : creating value through sustained performance improvement . New Jersey: Pearson Education.

Chicago Style

Tyagi, Rajesh K, Gupta, Praveen. A complete and balanced service scorecard : creating value through sustained performance improvement. New Jersey: Pearson Education, 2008. Printed Material.

MLA Style

Tyagi, Rajesh K, Gupta, Praveen. A complete and balanced service scorecard : creating value through sustained performance improvement. New Jersey: Pearson Education, 2008. Printed Material.

Turabian Style

Tyagi, Rajesh K, Gupta, Praveen. A complete and balanced service scorecard : creating value through sustained performance improvement. New Jersey: Pearson Education, 2008. Printed Material.