The Quiet Power That Elevates People and Organizations Worline, Monica C. Primary Author Dutton, Jane E. Additional Author mixed material bibliography Berrett-Koehler 2017 en English

Electronic Materials

PDF 272 halaman Caring Is a Competitive Advantage Suffering in the workplace can rob our colleagues and coworkers of humanity, dignity, and motivation and is an unrecognized and costly drain on organizational potential. Marshaling evidence from two decades of field research, scholars and consultants Monica Worline and Jane Dutton show that alleviating such suffering confers measurable competitive advantages in areas like innovation, collaboration, service quality, and talent attraction and retention. They outline four steps for meeting suffering with compassion and show how to build a capacity for compassion into the structures and practices of an organization—because ultimately, as they write, “Compassion is an irreplaceable dimension of excellence for any organization that wants to make the most of its human capabilities.” NONE 9781626564466 Perpustakaan - Sekolah Tinggi Manajemen PPM Pusat Informasi Manajemen 1671407_e0064c69-22e0-4c70-a10f-9e08ad9bd485.jpg.jpg 49531 2020-04-30 10:59:25 2021-01-26 09:15:53 machine generated