APA Style
Davis, Mark M., Heineke, Janelle. (2003).
Managing services : using technology to create value .
New York:
McGraw-Hill.
Chicago Style
Davis, Mark M., Heineke, Janelle.
Managing services : using technology to create value.
New York:
McGraw-Hill,
2003.
Printed Material.
MLA Style
Davis, Mark M., Heineke, Janelle.
Managing services : using technology to create value.
New York:
McGraw-Hill,
2003.
Printed Material.
Turabian Style
Davis, Mark M., Heineke, Janelle.
Managing services : using technology to create value.
New York:
McGraw-Hill,
2003.
Printed Material.