APA Style
Johnson, Michael D., Gustafsson, Anders. (2000).
Improving customer satisfaction, loyalty, and profit .
San Francisco:
Jossey-Bass.
Chicago Style
Johnson, Michael D., Gustafsson, Anders.
Improving customer satisfaction, loyalty, and profit.
San Francisco:
Jossey-Bass,
2000.
Printed Material.
MLA Style
Johnson, Michael D., Gustafsson, Anders.
Improving customer satisfaction, loyalty, and profit.
San Francisco:
Jossey-Bass,
2000.
Printed Material.
Turabian Style
Johnson, Michael D., Gustafsson, Anders.
Improving customer satisfaction, loyalty, and profit.
San Francisco:
Jossey-Bass,
2000.
Printed Material.