Delivering knock your socks off service Anderson, Kristin Primary Author Zemke, Ron Additional Author mixed material bibliography New York Amacom 1998 en English
Printed Material
ix, 149 p. : resouces, ; 23 cm. The second edition of this bright and breezy service primer is completely updated and includes new information on email, telephone tact, voice mail, chronic complainers, service recovery, problem solving, and managing the "customer from hell." (barnesandnoble.com) Customer Service BTG 0814479707 Perpustakaan - Sekolah Tinggi Manajemen PPM Pusat Informasi Manajemen BTG And 29568 General (General) BTG And 5770 1999-05-05 00:00:00 2025-12-23 13:49:06 machine generated