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The second edition of this bright and breezy service primer is completely updated and includes new information on email, telephone tact, voice mail, chronic complainers, service recovery, problem solving, and managing the "customer from hell." (barnesandnoble.com)
Ketersediaan
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Informasi Detil
Judul Seri |
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No. Panggil |
BTG And
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Penerbit | Amacom : New York., 1998 |
Deskripsi Fisik |
ix, 149 p. : resouces, ; 23 cm.
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Bahasa | |
ISBN/ISSN |
0-8144-7970-7
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Klasifikasi |
BTG
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Tipe Isi |
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Tipe Media |
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Tipe Pembawa |
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Edisi |
Revised ed.
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Subyek |
-
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Info Detil Spesifik |
-
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Pernyataan Tanggungjawab |
-
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Versi lain/terkait
Tidak tersedia versi lain