This handbook will help you learn the skills, and the art, of good coaching, and realise its enormous value in unlocking people's potential to maximaize their own performance. The new edition of this guide has detailed advice on avoiding a 'blame culture' and fostering empowered performance. It contains extensive examples of effective questions for generating awareness and responsiblity - questions which compel the coachee to think, demand high resolution focus, are descriptive not judgemental, and provide the coach with a feedback loop. there are new sections on motivation and building self-esteem through coaching, feedback and feedforward, and a brand new chapter on learning and enjoyment. (text from the publisher)