APA Style
Cannie, Joan Koob. (1994).
Turning lost customers into gold... and the art of achieving zero defections .
New York:
Amacom.
Chicago Style
Cannie, Joan Koob.
Turning lost customers into gold... and the art of achieving zero defections.
New York:
Amacom,
1994.
Printed Material.
MLA Style
Cannie, Joan Koob.
Turning lost customers into gold... and the art of achieving zero defections.
New York:
Amacom,
1994.
Printed Material.
Turabian Style
Cannie, Joan Koob.
Turning lost customers into gold... and the art of achieving zero defections.
New York:
Amacom,
1994.
Printed Material.