Heaphy, Maureen S. Primary Author mixed material bibliography Reading, Massachusetts Addison Wesley 1995 en English

Printed Material

xxii, 440p. : charts, index, apps. ; 23 cm. CONTENTS 1. Background 2. Criteria Overview 3. Using the criteria for self-improvement 4. Criteria Category 1.0: Leadership ; Category 2.0: Informatioan analysis; Category 3.0 Strategic planning; Category 4.0 Human resource development; Category 5.0: Process management; Category 6.0: Business results; Category 7.0: Customer focus and satisfaction 5. Award process 6. Getting startedL the assessment process 7. Case study: Collins technology 8. Evaluation process: comments 9. Scoring 10. Feedback report 11. Site visit 12. Getting startedL organizaion and follow-though 13. Comparison between the MBNQA criteria and the ISO 9001 14. The future of BMNQA 15. Summary and conculsion Total quality management CEQ/AF 79 020163368X Perpustakaan - Sekolah Tinggi Manajemen PPM Pusat Informasi Manajemen CEQ/AF 79 Hea 27455 General (General) CEQ/AF 79 Hea 6762 1996-07-15 00:00:00 2026-01-13 11:08:19 machine generated