APA Style
Raphel, Murray, Raphel, Neil. (1995).
Up the loyalty ladder : turning sometime customers into full-time advocates of your business .
New York:
Harper Business.
Chicago Style
Raphel, Murray, Raphel, Neil.
Up the loyalty ladder : turning sometime customers into full-time advocates of your business.
New York:
Harper Business,
1995.
Printed Material.
MLA Style
Raphel, Murray, Raphel, Neil.
Up the loyalty ladder : turning sometime customers into full-time advocates of your business.
New York:
Harper Business,
1995.
Printed Material.
Turabian Style
Raphel, Murray, Raphel, Neil.
Up the loyalty ladder : turning sometime customers into full-time advocates of your business.
New York:
Harper Business,
1995.
Printed Material.