APA Style
Zemke, Ron. (1995).
Service recovery .
Portland:
Productivity.
Chicago Style
Zemke, Ron.
Service recovery.
Portland:
Productivity,
1995.
Printed Material.
MLA Style
Zemke, Ron.
Service recovery.
Portland:
Productivity,
1995.
Printed Material.
Turabian Style
Zemke, Ron.
Service recovery.
Portland:
Productivity,
1995.
Printed Material.