APA Style
Fournies, Ferdinand F.. (1994).
Why customers don't do what you want them to do and what to do about it .
New York:
McGraw-Hill.
Chicago Style
Fournies, Ferdinand F..
Why customers don't do what you want them to do and what to do about it.
New York:
McGraw-Hill,
1994.
Printed Material.
MLA Style
Fournies, Ferdinand F..
Why customers don't do what you want them to do and what to do about it.
New York:
McGraw-Hill,
1994.
Printed Material.
Turabian Style
Fournies, Ferdinand F..
Why customers don't do what you want them to do and what to do about it.
New York:
McGraw-Hill,
1994.
Printed Material.