Table of contents
INTERCULTURAL TRAINING DESIGN
ROLE PLAYS
The role play: a powerful but difficult training tool
Preparing and conducting the Muni and Abdi intercultural role play
A role play to enhance cross-cultural understanding in the Carribbean Tourist Industry

CONTRAST CULTURE
Contrast-culture training
Acting the culture contrast
Facilitating the contrast-culture method

SIMULATION GAMES
Simulation games as training tools
Beyond ethnocentrism: promoting cross-cultural understanding with BaFa BaFa
Barnga: A game for all seasons
Markhall: a comparative corporate-culture simulation
Ecotonos: a multicultural problem solving simulation

CRITICAL INCIDENTS
The critical incident as a training tool
Cross-cultural training method
The culture-general assimilator
Culture specific assimilator

CASE STUDIES
Using the case study as training tool
Intercultural value conflicts: a pregancy as St. Theresa’s
Case study: Salman Rushdie and The Satanic Verses

EPILOGUE
Intercultural training: the effectiveness connection