APA Style
Delivering quality service. (1990).
New York:
The Free Press.
Chicago Style
Delivering quality service.
.
New York:
The Free Press,
1990.
Printed Material.
MLA Style
Delivering quality service.
.
New York:
The Free Press,
1990.
Printed Material.
Turabian Style
Delivering quality service.
New York:
The Free Press,
1990.
Printed Material.